On most items, Adorama offers a 14 day refund policy. As a 25 yr employee of National Camera ( and the unofficial historian) I’d like to add one thing,we are really well known for our used selection. Pal video equipment carries a 90-day warranty. I complained and they gave me a little money back, but it was a very unsatisfactory experience. If you’re looking for a Canon EOS or Nikon camera (but not a Sony a7r3 0r a9), then this could be your place, especially if you live in the upper Midwest. National Camera Exchange sure does have its fans! Have you ever wondered what the B and H stand for? Unfortunately, there are still good reasons to do grey market purchases. As soon as they received it, they notified me; not by email, mind you, but they actually CALLED to let me know it arrived okay. Â. Take the camera in and they can probably do some trouble shooting. A fee will be charged for any items that were not returned. As I didn’t have an eBay account, I called them and asked if I could buy it directly. I've always had great service from Adorama. Need to try on a backpack and have it fitted for you? An Adorama warranty provides specific legal rights; however, you may have additional rights, which vary from state to state. As advertised good shipping no problems with the order at all. Because they have stores in most states, you’re likely to pay sales tax even if you order online. Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. Occasionally you can bag a real deal. In exchange, the stores get priority shipments, first access to new gear, and other benefits from the manufacturer. Your preferences and needs may leave you with a different favorite. While other camera retailers have a discount program for educational institutions, B&H includes students. - After a trip to upstate New York I realized the right half of all my photos was out of focus. They can show you and may even have a class you can take. That’s where I got mine and I’ve gotten some good deals with it. If the above conditions are not met, Adorama has the right to refuse the return or charge a restocking fee. In this case, would you recommend buying it from Nikon USA or are there any reasons why buying from a store like B & H or Adorama is better? For more information see Amazon.com's Privacy Policy. Outside the US, they ship to all but a handful of countries. Adorama has a generous 30-day return policy. Some gray market items (see above explanation) are available with a one-year, third-party warranty. It can be an option, but it’d be pretty far down on my list. Ritz was founded as a portrait studio in 1918 and, in 2012, was bought out by C+A Global, which also picked up and consolidated Wolf Camera, Calumet, Camera World, Inkleys and Ultraprint. All truck deliveries are made by appointment which must be scheduled in advance.  A valid phone number is needed for the carrier to reach you to schedule this appointment.  If a valid phone number is not submitted with the order, it may delay shipping.  If an appointment is unable to be made in a timely manner, the delivery may be delayed or the order cancelled.  A rescheduling fee may be applied for a missed delivery appointment, subject to carrier policy. Please contact us prior to Abes is known for listing items on their website that are priced “to good to be true”. They stock the Nikon D750 and D810 but not D850. I can’t believe you recommend Abe’s. You must insure the product when you ship it back to cover possible damages that may occur during transit. Like many retailers, they’re facing competition from online retailers and a shift in shopping patterns. Best Buy only has a 15-day return policy and limited free shipping. While we think of Amazon for new gear, they also have an intriguing selection of used items. Have a filter stuck on your lens? Adorama makes every effort to get your order to you as soon as possible. In the event a shipment is refused and returned, any taxes, duties, custom fees , brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer. Adorama Camera also supplies your name, billing address, and credit card information to the credit card processor that bills your account. We recommend a shipping method that provides tracking and insurance. For questions about a charge that has been made to your credit card, please contact Amazon. I’m not against trying start-ups but a long history indicates that a merchant is doing something right. Some grit had gotten into the threads and I couldn’t get them apart. These charges must be borne by the recipient; we have no control over these charges and cannot predict what they may be. For current models of camera (e.g. - It worked perfect for 6 months. It carries a wide variety of gear, although not as comprehensive as B&H or Adorama. I think my appreciation here comes from the juxtaposition of the shady gray market company experience to the Adorama experience. Items ordered from Adorama to be shipped to addresses in states which have Marketplace Facilitator laws, Amazon collect and remits the taxes directly.Â, Duties and Taxes for International Orders. Thank you for your comments, Scott. Really nice job Frank. I saw a listing from Kenmore for the model I wanted, a “demo”, at a substantial discount. In other words, you cannot send your lens to a Canon USA Service center for repair under warranty. BUT, all “Grey Market” Products purchased from Adorama ( Digital cameras, all other cameras and everything photographic from Adorama Camera) are warrantied by Adorama Camera and can be returned to Adorama … Kenmore has free shipping over $50 while Precision offers free shipping over $200. I am looking to buy a new Nikon D5600 body. Adorama’s been around for 35 years, has a great selection of gear of all types and good customer service. If there is a problem with your order you will receive an e-mail within one business day to advise you about the situation. Grey market … Stop by if you visit the Twin cities and I’d be happy to give you a tour. For those and many other reasons, my top three places to buy a camera are: #1 B&H, #2 Adorama and #3 Amazon. For you international readers, Abe’s can ship outside the US, but it isn’t easy. Merchandise missing the original Universal Product Code (UPC) cannot be returned. Samy’s has the typical 30-day return policy, free shipping over $49 and offers some classes and in-store events and instruction. You are correct about not much Pentax. Read on to learn what each offers and how they compare to other top camera dealers, listed alphabetically. All returns must meet our guidelines, please review our full Return Policy carefully. Adorama disclaims any liability for consequential or incidental damages, for breach of written or implied warranty of an item, including merchantability or fitness for a particular purpose. But if you are comfortable with imported/grey-market … For questions regarding products, order delivery, or returns, please contact Adorama: In person, please visit our store at 42 West 18th Street, between 5th & 6th Avenues in New York, NY 10011. They have a BBB rating of F. Versus A+ for B&H, Adorama, and National Camera. I talked to their representatives while they did a sensor cleaning on my camera at Nature Visions and found them very knowledgeable, effective, efficient and pleasant. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Just wanted to give credit where credit is due, thank you Adorama… All information you give us is held in strict confidence. I ordered a body and lens, but after delivery, we kept the body but decided to return the lens and opted for others. Our warranty is valid only in the U.S. For additional information on how to obtain warranty service, please contact us. Returned products must be in brand new condition and have all original manufacturers packaging, materials, and accessories. Pal video equipment carries a 90-day warranty. Phone: (212) 741-0052 (Local or International). If you live in those areas, they may turn out to be your number 1 choices. You will receive the purchase price less shipping charges (Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from the refund or credit.) As i understood from the Adorama website, they also offer student discounts. Do these stores do any further quality inspection on the new cameras they sell before shipping them out? Adorama also hosts a robust selection of photography education and information in the Adorama Learning Center, including a bunch of useful videos on AdoramaTV. Hunt’s provides competitive prices and the typical 30-day return policy. They asked for my credit card number to issue credit, which I thought was odd. Any free offers that you received along with this purchase must be returned. All TV's up to and including 47" that are sealed in the original manufacturer box (never opened) may be returned within 30 days for a refund. Abe’s has competitive prices, although I found more variation from the norm here than I did with other big online retailers. Grey market ususally means that the camera/lens has come into the country through a souce other than the registered company dealers - that in part allows for its cheaper sale. Truck deliveries are unavailable to PO boxes, APO/FPO locations, or outside of the continental 48 states.  As we are unable to modify or redirect any order Amazon submits to us, if an order submitted to us is going to an undeliverable location, it will have to be cancelled. One thing that sets B&H apart is B&H EDU, a discount program for education. Unlike B&H or Adorama, their used department works through ebay. Grey Market equipment is covered by Adorama for one year from date of purchase. You might want to look at who has free shipping–you can often get that from the big camera stores but it looks like Nikon USA offers it as well. Amazon has a nice 30-day return policy and offers shipping advantages, like Amazon Locker, if you don’t want expensive gear left on your doorstep, that the others don’t. initiate a damage claim with the carrier. That’s because it’s a critical part of the photography ecosystem but an endangered species. Drop by the store and they can probably help you out. Perfectly legal in this country (USA). total. All refurbished equipment sold by Adorama include a 90-day return-to-manufacturer warranty. Shop Adorama for a powerhouse lineup of cameras, lenses, cinematography gear, studio lighting, tripods, pro audio, computers, printers, and every cutting-edge accessory you need to create triumphant work.We offer the best combination of quality services, vast selection, knowledgeable staff, and competitive pr... At Adorama, we believe everyone is a creator. As I was researching this article there was a terrific EDU price on a Sony a7r3 that could have saved one several hundred dollars. Calling and speaking to a representative can sometimes net you better deals, especially if they have open-box specials that aren’t on the website. As they have a number of local stores, you may have to pay sales tax on your online order. This is how you create loyal customers. The Financial Times, the world’s most respected business periodical, has taken a hard look at the booming grey market for luxury watches and finds that it is “becoming a powerful force in the watch industry,” one that may soon spiral out of control.As opposed to pre-owned Rolex watches, the grey market … However, if you have questions, need advice or want to hold and try out a camera or a piece of gear, your local camera store can’t be beat. On "Grey Market" products purchased from Adorama, we offer the same warranty as the U.S. warrantied products carry, for a period of one year. The new condition a7R III body only goes for $3200 at authorized Sony USA dealers which offer some freebies, eg $64 promotional rewards at B&H Photo or you can get various free accessories and software at Adorama…. A grey market is a market wherein goods have been manufactured by or with the consent of the brand owner but are sold outside of the brand owner's approved distribution channels. In most cases the difference between a "USA" and a "Grey Market… Specifically, Adorama Camera gives your name, shipping address, phone number, and order information to our shipping carrier. They have great service and quick delivery, especially if you have an Amazon Prime account. returnable pending they meet our standard return requirements. Word on the street, though, is that Canon covers gray market … Nikon D850 FX-Format Digital SLR Camera Body, 3. This is Adorama's definition of grey, as taken from their website "Grey Market," also known as "direct import," are products legally imported directly … If an oversize item shipped directly from the manufacturer, They sponsor a variety of charitable and community organizations and events. Thanks for reading the article! Nobody can really match Amazon on their comprehensive inventory of goods. shipping cost is the responsibility of the customer. Bonus points to you! Anyway, thanks for reading and sharing your thoughts. If you’re looking to buy a used camera, which can be a great way to upgrade your gear inexpensively—well, relatively inexpensively—there are online stores that specialize in used gear. Since I had purchased binoculars from Adorama … As for myself, there are two dealers that I would consider buying gray market items from, Adorama … In addition to all of the latest and greatest new items, Adorama has a good selection of used gear that has been tested, inspected and graded and which carries a 30-day money back guarantee. Where it gets interesting is in who has Sony’s a7r3 or a9? If you don’t live near one of the big, online camera stores, Amazon may be your best option for quick delivery. I assumed they’d have it on file from the order. I’ve had one dealing with Abe’s and they couldn’t have been nicer, but everyone’s experience is different. Someone must be at the address to receive the package and sign for it. Do not write or place shipping labels or stickers on the manufacturer's packaging. Ship the parcel back to us freight prepaid. Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from the refund. Abe’s of Maine – you’ve got to be joking. Order Processing7 Slater DriveElizabeth, NJ 07206. The warranty is valid only at Adorama. B&H has a 30-day return policy and clear but reasonable return policies. If you live in New York, they also have a space for presentations, demos and classes where they host a regular series of events. Thanks for the info and effort! I find myself needing (ok, and wanting) gear that’s beyond the basic level and creeping into the pro realm. I had to send it to Japan for warranty service. The downside is the camera makers will not honor the … By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Policy. National Camera Exchange has the standard 30-day return policy but impose a 10% restocking fee on returns over $1,500. The return shipping cost (the cost to send an item back to us) is not refundable. You are right, that most places sell the Canon and Nikon stuff. Orders for In-stock items placed on business days before 4:00 P.M. Eastern Time are generally shipped the same day. While Ritz still maintains some actual stores, they also have a strong website with a decent, but not great, selection of gear. Founded in 1979 in, where else, Maine, Abe’s has moved a couple of times and is now warehoused in New Jersey. ... Adorama. Getting weird artifacts in your files? Who has Pentax? It wasn't listed as gray market. For questions about a charge that's been made to your credit card, please contact Amazon.com. With photography, a lot of the work’s been done for us and the first sites that come up when you Google “camera store” are likely to be your local retailer and my favorite trio:  B&H, Adorama and Amazon. You get free “super saver” shipping on most items, which they list as 7 – 10 days, and many others qualify for free 2- or 3-day shipping. This might cause your order to be processed the next shipping day. These are gray market or Import models that they list and then call you under the guise of customer security to make … Amazon is certainly as dependable....They all state plainly what is and what's not internationally … Nikon states is grey market… Questions about how to place an order? Once shipped, if a For all those reasons, it’s my favorite store for cameras. I’ve visited B&H several times when in New York and experienced great and knowledgeable service. Adorama does have an amazing price on it, though. Returned products must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards. I wonder how you came to the conclusion that National Camera Exchange has “limited stock?” As a random example I looked at the number of used Nikon DSLR bodies that National Camera Exchange, Adorama, and KEH have in stock right now. Have you ever been shopping for a camera and seen a website which, instead of listing a specific price, tells you to call or add to your shopping cart to see the price? According to the website, it's Blimie and Herman, the couple who opened their camera store in Tribeca in 1973. it will need to be returned to their location. Because Amazon has distribution facilities in Maryland, I have to pay sales tax on orders. When I was going through the sites in my research, I was surprised that National Camera Exchange did not offer Sony’s a7r3 or a9, nor did I see Pentax, which the super stores do carry. Still a family-owned company, Hunt’s sells cameras and gear while also offering photography education classes and photo walks. Gray market cameras are cameras intended for a different market. What are the differences as far as a customer is concerned? Gotta love the service! In addition, their Event Space hosts a regular series of presentations by leading photographers and industry representatives that locals can attend free. Thanks for reading and taking the time to comment, Harris. It was 40. However, this does not prevent retailers for selling new cameras for less than the MAP. I’ve seen Hunt’s as a sponsor of photography events, like the annual Nature Visions Photo Expo in northern Virginia, and I appreciate that as it helps keep ticket prices down for people like me. If you are looking for the cheapest retailer, you may be out of luck. Adorama has a VIP loyalty program, through which you can get discounts and exclusive access on some items, and a more extensive VIP 360 (at $49.99/year) which nets you free 2-day delivery, a one-year drops and spills coverage and an expanded 60 day return window. Based in the Minneapolis area since 1914, the family-owned National Camera Exchange has a good variety of cameras and gear and a great selection of used gear. B&H Rewards, a loyalty programs, lets you earn points for purchases that can later be redeemed for discounts. In addition to the big, national brands there are a number of other camera shops that are worth considering. A Nikon D850 intended for Germany would be a gray market camera in the US. Thanks Frank for updating and we are also a major Sony dealer as well including selling A7 R 3’s. Abe’s lets you return merchandise within 14 days, where many others offer 30-day returns. What that means for you is that the prices between all of the ten vendors I researched are within a couple of bucks of each other. Once you sign for the item, you are accepting the product as is. 22, 6, and 15. Return While there are a few other stores still in the region, they’re not as convenient or not as well stocked. What are your favorite camera stores and what sets them apart? I updated the post to include reference to the good selection of used gear. Thanks for the article, Mr. Gallagher. IMPROVE PHOTOGRAPHY LLC IS A PARTICIPANT IN THE AMAZON SERVICES LLC ASSOCIATES PROGRAM, AN AFFILIATE ADVERTISING PROGRAM DESIGNED TO PROVIDE A MEANS FOR SITES TO EARN ADVERTISING FEES BY ADVERTISING AND LINKING TO AMAZON.COM. WE ARE COMPENSATED FOR REFERRING TRAFFIC. I was surprised at the number that didn’t carry the a7r3 (though some had the a7r2). Despite Kenmore being more than 1000 miles away, I will happily do business with again. They explained that once an initial credit card purchased went through, they will not keep customers’ numbers on file – an additional protection for us. Although they often won’t get the latest and greatest gear as fast as the big online guys, they do usually have very competitive prices, will help you learn how to use your gear and you can build a relationship with them. At one time Adorama, which is a reputable NYC camera and optics dealer, sold gray market Pentax 20x60 PCF V bins for only $149. So, you’ve been scrimping and saving for that new camera/lens/tripod/must-have-gear and now the money is burning a hole in your pocket. All of my buying experiences with Amazon have been good ones. Most orders ship the day after being placed. Samy’s Camera, founded in 1976, is based in California and has multiple storefront locations. I have no direct experience with Samy’s or Kenmore or Precision because they’re too far away. Awesome article and very much appreciated. Hey Frank , I recently bought gear from them, and felt totally swindled once I realized how much they had overcharged me for accessories, warranty, etc. Nikon USA sells it at $ 599.99 while B&H sells it at $ 596.95, ( and Adorama too has this same price), a mere difference of $ 3. If you are only saving $100 or less, don't do it. Sales tax may also be an issue–if you live in New York, and order from one of the NY retailers, you’ll be shelling out for sales tax. You may also face a 15% restocking charge. For that reason, I need a shop with a really wide variety of gear, and the limited stock of a Ritz or National Camera Exchange is a no go, but they may work for you. While Best Buy online has a terrific selection of cameras (though not so much in accessories) most stores have a relative lean stock that emphasizes beginner-level models. While the focus of the article was on new cameras, you are right that National Camera Exchange has a great selection of used gear and I have updated the post to reflect that. Precision rents gear and their studio space, for example. Now a 70,000 square foot “super store” on 34th Street near Penn Station, B&H stocks as wide a variety of photography and electronic merchandise as anyone. Should you be looking for camera recommendations, that's not what this article is about. It’s worth reading the details to make sure you conform to their requirements, but they are mostly common sense things. Both have 14 day return policies and offer some interesting benefits. Adorama Camera has strict guidelines requiring all third parties to keep confidential any shared personal information. Important Note for international customers: Please mark the item as "VENDOR RETURN" to avoid duties and customs. Returns must be made within the time limit specified in our Return Policy. When I shipped the lens back, the communication was stellar. The numbers are 84, 86, and 41 respectively. They also offer a 180-day warranty and 14-day return policy. Our mission is to inspire, educate and equip to make dreams a reality. Adorama and Beach Camera selling grey market and open box as USA New... abrasive spade [deleted] says: Wonderful, called today Beach Camera after opening a case thru NikonUsa about a flash that does not show on the Nikon database. I had to return an item I bought from them and the process was efficient and painless. I really miss Penn Camera, a small local chain, which folded in 2014. If you would rather not receive e-mail of this kind, you have the option of removing your name by following the simple instructions of clicking on the designated spot on the e-mail. The complete warranty is included with the product and are subject to the conditions set forth. I was looking at a particular camera and a friend suggested I peruse eBay. In addition to photography programs at colleges and universities, the EDU program is available to some photography workshop participants. In addition, we want you to be aware that Amazon.com will provide Adorama with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Adorama's Privacy Policy. They, too, have a good selection of used gear and have been advertising in photo magazines. To use your D850 example, B&H, Adorama, and National Camera all list the D850 as available for preorder. The "Gray/Grey Market", "Imported" or "Direct Import" Canon lenses are directly imported by the retailer or their import agent. Sometimes sifting through a hundred options to find the best one can seem daunting. Adorama Inc NEW YORK NY NPD Alaska Camera FAIRBANKS AK NID Allen's Camera LEVITTOWN PA NPD Allen's Camera & Sound Inc OREM UT NID AMAZON.COM SEATTLE WA NPD Arches … I think you’d find absolutely no difference in the camera body, packaging, warranty or anything else related to the camera, itself. They have a wide variety of used equipment, which is inspected, tested and graded and which comes with a 30-day return policy. As I said, Adorama has much grey market camera equipment for sale as do other venders. Now after taking a look at a few other places, it seems there are quite a few that undercut both B&H and Adorama significantly. A gray market is an unofficial market for financial securities. In fact, that is the only one I know of. Always great prices and great service. They stock a good variety of gear and have a good reputation for quality and service. Free shipping was by overnight air! Securely package the product and include a copy of the original invoice, with a short note explaining the reason for the return. I believe however, that Adorama has their own warranty program for the grey market … They ship to Canada and roughly 200 other countries, but be aware of individual customs, tax and other requirements. I occasionally go to New York and, when I do, I usually stop by Adorama or B&H. They also offer occasional photography classes. Our mission is to inspire, educate and equip to make dreams a reality. Amazon’s prices are hard to beat on many items, though they, too, abide by the MAP on new cameras. For the first 14 days after your purchase you may return merchandise for a full money back refund, excluding any shipping charges. Software, Film, Paper, DVDs and video tapes, Bulbs and flash tubes, Batteries, Ink cartridges, Memory cards, Any item which has been removed from its "blister-pack". They’ve got competitive prices, a wide selection and comparable policies to the New York big guys and have a nice loyalty program. Basically, for this purchase, there’s not really any difference among the three. The staff at Adorama have been great in person, as well as online. And, if you’re one of our international readers, some of these companies ship outside the US. I found some great prices on Canon cameras during Abe’s “New Year Sale,” so they’re definitely worth checking out. Amazon doesn’t get pre-order links up as fast as dedicated camera retailers, but that’s not an issue unless you absolutely must get your hands on a new camera the minute it becomes available. My research led me to places like Kenmore Camera outside Seattle and Precision Camera in Austin, Texas, for just two examples. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Thanks for the great article. You can find advice about mid- to high-end cameras in a recent article by Brian Pex; less expensive options in this piece by Kevin D. Jordan; and some general advice about camera brands and systems from Jim Harmer and Rusty Parkhurst. The gray market falls somewhere in between. I called Kenmore and they were great. Please take this into consideration when you place your orderÂ. Ritz has a 30-day return policy with a 10% restocking fee but has free ground shipping. In photography, gray market goods are those imported by anyone other than the authorized distributor or agent, a.k.a, middle-man. I didn’t check Samys, but they probably do too. They said yes, and shipped it out in it’s retail box, packed as new with all accessories including the warranty card. For questions about how to place an order, please visit Amazon.com's Help department. In addition, Amazon has affiliate programs, where a business like Improve Photography gets a small portion of a sale resulting from a buyer clicking on a link from Improve Photography to Amazon. We do not accept COD or freight collect shipments. Calling or clicking to add to your cart doesn’t obligate you to buy. They’ve been around since 1979 and have a pretty broad selection of used gear. Their superior customer service has … While my examples  are mostly DSLRs, for you Panasonic and Olympus fans, the same information holds for your smaller mirrorless and micro 4/3rd cameras. At Adorama, we believe everyone is a creator. I notice that they had about 30,000 eBay sales and not one complaint – ever. A "grey market" Nikon 50mm f/1.4 D-AF lens (for example) is exactly the same in every possible way as the US-warranted version.